FAQ
This section answers the most important questions about shopping in the Leitenberger Mess- und Regeltechnik online shop. Our offer is exclusively for commercial customers from industry, trade, and refrigeration, heating and hydraulic technology. Orders from private customers are not possible.
Order & Account
Who is allowed to order in the shop?
Orders are exclusively for commercial customers. Our product range is aimed at companies in industry, plant engineering, trade, and technical specialist companies in the field of measurement and control technology. Private customer orders are excluded.
How does the ordering process work?
- Select items (e.g., digital pressure gauges, thermostats, thermometers...) and add them to the shopping cart
- Enter company/billing address and VAT ID in the checkout
- Select payment method
- Submit your order – you will immediately receive an order confirmation by email
Can I change or cancel my order afterwards?
As long as your order has not yet been processed, changes or cancellations can be made. Please contact us immediately with your order number. Once the shipping process has started, changes are no longer possible.
Do I need a customer account?
No, you can also order as a guest. However, a customer account offers advantages such as order history, saved delivery addresses, and faster reorders.
Prices & Payment
What payment methods are available?
We offer secure payment methods: credit card (Visa, Mastercard, American Express, Maestro), PayPal, and Klarna. These allow for fast and secure processing of your order.
Are the prices in the shop with or without VAT?
All prices are net prices plus the applicable statutory value added tax. This will be shown in the checkout and on the invoice.
Do I have to order with a VAT ID?
Yes. For orders within the EU by companies with a valid VAT ID, invoicing will be carried out in accordance with the applicable legal regulations.
Delivery & Shipping
To which countries do you deliver?
We deliver within Germany and to many EU countries. You can select your delivery country in the checkout.
Which shipping service providers do you use?
Depending on product size and destination country, we ship with reliable parcel services or freight forwarders. After shipping, you will receive a tracking link.
How long does delivery take?
Delivery times are specified directly with the product and are shown in the checkout. Within Germany, shipping time is usually 1–3 working days after dispatch. Deliveries abroad may take correspondingly longer.
Can I change the delivery address afterwards?
Yes, as long as your order has not yet been shipped. Please contact us with your order number.
Returns & Warranty
Is there a right of return or withdrawal?
No. Since we sell exclusively to commercial customers, there is no legal right of withdrawal or return. Please check your order carefully before completing it.
What to do in case of damaged delivery or defect?
Please document the damage (e.g., with photos) and contact us immediately with your order number. For faulty or defective products, the statutory warranty rights for commercial customers apply.
Products & Availability
Where can I see the availability of a product?
The current availability ("available" or "not available") is displayed directly on the respective product page.
Do you offer special solutions or spare parts?
Yes. Many of our products can be individually configured. We also offer accessories and spare parts. Please contact us with your item or serial number.
Contact & Support
How can I reach customer service?
Email: sales@
Phone: +49 (0)7121 908-100
Fax: +49 (0)7121 908-200
Contact form: To the contact page
Address:
Leitenberger Mess- und Regeltechnik GmbH
Bahnhofstraße 33
72138 Kirchentellinsfurt
Germany
Legal Notices
All information is for guidance. Only our current General Terms and Conditions and the information in the checkout are binding.